Get Fixed™. Right. Onsite.
Get Fixed. Your Way.
Cracked screen, battery issue, back glass damage or charging problem? Choose the fix that fits your day — Mobile Onsite (Doorstep Fix), Meet + Fix in Vehicle (Service Hubs), Fix Concierge (Pickup/Return), or Canada-Wide Express Mail-In.
Mobile Onsite Fix
Choose Doorstep Fix (in vehicle) or Meet + Fix in Vehicle at a Mobile Fix Service Hub.
Your certified fTech™ comes to your home, office, school or other safe, convenient location (best service option).
Meet your fTech™ at a scheduled Mobile Fix Service Hub for a convenient in-vehicle repair appointment.
- Performed by a certified, professional fTech™
- Pre-fix basic diagnostics included
- Fixed from equipped service vehicle
- Often completed in under 30 minutes for many phone fixes
Fix Concierge
Pickup. Fix. Return. Ideal for iPads, tablets, micro-soldering and board-level service.
- Complimentary pickup + return in mobile service areas
- Great for in-shop fixes not done on-site
- Professional diagnostics where deeper testing is required
- Order updates throughout the fix process
Express Mail-In
Outside a mobile service area? No problem. Ship your device to us from across Canada, excluding Quebec at this time.
- Canada-wide service (excluding Quebec at this time)
- Typical 2–5 business day turnaround
- Simple mail-in workflow for remote customers
- Same Fix Factory warranty standards
We come to you. Choose Onsite Mobile Fix (Doorstep Fix), meet your fTech™ at a Mobile Fix Hub for in-vehicle fix, or use Concierge Pickup + Return. Most fixes are completed in 30 minutes or less, with in-shop service typically ready in 2–4 hours.
Fix Factory’s AI-powered fix advisor. Quickly identify likely device issues, get clear answers to common questions, and find the right fix, product, support resource, or booking option. Go from question to fix, in just a few clicks.
Added peace of mind with our Lifetime Warranty + Install Guarantee, + we won't be beat on price with our Lowest-Price Fix Guarantee™. Add flexible payment options like Afterpay and Sezzle, and getting fixed is easier, more affordable, and fully backed.
Our Canada-wide Express Mail-In Service makes repairs simple, fast, and insured. Most devices are fixed and shipped back the same day they’re received, with average turnaround of just 2–5 days. A prepaid return shipping label is included with your fix.
The right fix. Without the runaround.
Certified device fixes with flexible ways to Get Fixed™ — Mobile Onsite, at a Mobile Fix Service Hub, through Fix Concierge, a Partner Location, or Canada-Wide Mail-In.
Certified fTechs™. Professional fixes.
Trained technicians, proven service standards, and experienced senior techs for more advanced work.
Choose how you Get Fixed™
Pick the service method that fits your location, device, and schedule.
As The Original Onsite Mobile Fix Technicians™, we bring professional device fix directly to your doorstep.
Where available, a certified fTech™ meets you at your chosen time and location, completes pre- and post-fix diagnostics, and fixes your device from their equipped service vehicle - most times within 30 minutes, or less.
Prefer a convenient meetup? Choose a nearby Mobile Fix Service Hub for a scheduled Meet + Fix in Vehicle appointment.
If Mobile Onsite Fix (doorstep repair) isn’t available in your area, checkout will show the best available alternatives, including:
* Express Mail-In Service — Canada-Wide
* Authorized Partner Walk-In Service — Select Areas
For iPads, tablets, micro-soldering, and advanced board-level fixes, complimentary Fix Concierge pickup and return is available within our mobile onsite fix service areas. Many advanced fixes are completed within 2–24 hours.
Outside our mobile onsite coverage area? All good. Our Canada-wide Express Mail-In Service makes it easy to get fixed from virtually anywhere, with pricing and service options available online.
Get Fixed. Right. Onsite.™
At Fix Factory, we combine quality parts, skilled technicians, and exceptional service to deliver fast, reliable device fixes. Our goal is simple: make getting your device fixed easy, convenient, and stress-free. We're proud to serve our communities, and we're grateful for the trust our clients place in us every day. Thank you for choosing Fix Factory.
Proudly founded by Albertans in Calgary and expanded Canada-wide, Fix Factory is powered by local, wise-certified, skilled, and friendly technicians dedicated to making device fixes simple, convenient, and stress-free. Your trust and support inspire us to deliver exceptional service every day.
We believe getting your device fixed should be simple, affordable, and stress-free. By combining transparent pricing, professional service, and convenient doorstep fixes, we're making device repair easier than ever. Our promise? Honest advice, exceptional service, and always doing what's right.
